Privacy Policy

Last updated: 13 August 2026

Ikha Rescue & Power Services ("Ikha", "we", "us", or "our") respects your privacy. This Privacy Policy explains, at a high level, how information may be collected, used and protected when you use our website, application or services.

1. Information we may collect

Depending on the services you use, we may collect information such as:

• Your name and contact details.
• Vehicle, battery, service or assistance details that you provide.
• Your location when location information is needed to provide roadside assistance.
• Account and authentication information.
• Payment and transaction information required to process a service.
• Technical information such as device, browser, IP address and app usage information.

2. How we use information

We may use information to:

• Provide and coordinate rescue, battery and power services.
• Create and manage customer accounts.
• Process bookings, payments and service requests.
• Communicate with you about requests, updates and support.
• Improve our application, website and services.
• Protect our users, systems and business against fraud or abuse.
• Meet legal and regulatory obligations.

3. Location information

If you request location-based roadside assistance, we may use location information to help identify your service location and coordinate assistance. You can control location permissions through your device settings, although disabling them may affect location-based features.

4. Sharing information

We may share relevant information with service providers and partners who help us operate the service, such as payment, communications, hosting, mapping or roadside assistance providers. We do not sell personal information as a business practice. Information may also be disclosed where required by law or necessary to protect rights, safety or security.

5. Payments

Payments may be processed by third-party payment providers. We may not store full payment card details when those details are handled directly by the payment provider. Their own privacy terms may also apply.

6. Communications

If you provide a phone number or other contact details, we may use them to communicate about your service request, account, verification, support or other relevant service messages. You should not provide another person's contact information without appropriate permission.

7. Data security

We use reasonable administrative, technical and organisational measures designed to protect information against unauthorised access, loss, misuse or disclosure. No internet-based system can be guaranteed to be completely secure.

8. Data retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes and meeting legal obligations.

9. Your rights

Depending on applicable law, you may have rights concerning access to, correction of, deletion of or objection to the processing of your personal information. To make a privacy request, contact us using the details published on our website or through the relevant support channel in the app.

10. Children's privacy

Our services are not intended to knowingly collect personal information from children without appropriate legal basis or parental/guardian involvement where required.

11. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date.

12. Contact

For privacy questions or requests, please contact Ikha Rescue & Power Services through the official contact details provided in our app or website.

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